Interactive SMS service
Missing business enquiries because of unanswered calls or busy phone lines?
How many enquiries do you miss because your office phone is not answered? Or because it is busy?
Ninety per cent of the customers never call again when they fail to reach you in the first attempt. The impulse enquiry disappears.
Receive enquiries by SMS to grow your business, 24/7
You can now receive enquiries and messages from customers 24/7. No need to invest in an expensive call center. Even a very small business can now remain open to business 24 hours, 7 days a week.
How the interactive SMS works?
- Customer sends an SMS message to 5201. The message begins with the name of your business or brand such as ABC BUSINESS
- Within one minute the customer gets an automated reply from you
- Within two minutes, a copy of the message is forwarded to your mobile phone and email addresses.
An Example
| Customer SMS to 5201 | Customer Receives in 1 minute |
|---|---|
| Thank You for contacting ABC BUSINESS. We have received your message and we will contact you shortly. Thank You. ABC BUSINESS | |
| ABC BUSINESS is located in Deira Dubai on Al Khaleej Road, Opposite ABC Hotel. We are located on the ground floor in the Brown colour building next to ABC Hotel | |
| ABC BUSINESS is open from 9am to 6pm Sunday to Thursday. We are open on Saturday from 9am to 1pm | |
| ABC BUSINESS Phone Numbers are 04-1234567, 2345678, 050-1234567. Our Email is abc@abcbusiness.com. Our website is www.abcbusiness.com | |
| Thank you for contacting ABC BUSINESS. A person from the sales department will contact you shortly. | |
| Thank you for contacting ABC BUSINESS. A person from the support department will contact you shortly. | |
| Thank you for contacting ABC BUSINESS. The CEO's office will contact you shortly. | |
| Thank you for your order. We will contact you shortly to take your order. |
You can create unlimited number of responses based on the message content.
Dynamic Responses
The incoming SMS are forwarded to a URL on your website. You can integrate this with your database and software applications. Your website can return a customised response. This response is forwarded to the customer.
The interactive SMS service works on both the mobile networks in the UAE, Etisalat and Du. The customer needs to remember only one number 5201 for the UAE. We also provide an easy to remember mobile number (919 212 212 919) that can receive SMS messages from all over the world.
How will customers know about your SMS address?
Publish the above line in all your publicity materials
- Business cards
- Letter heads
- Product packaging
- Publicity advertisements
- Print advertisements
- TV advertisements
- Outdoor advertisements
Useful for Sales, Customer Service, Fulfillment & more
The two-way SMS service is an excellent sales tool. But it is more than that. It can be used by several departments of your organisation and to meet your varying needs
- Advertising: Your adverts should carry the line sms ABC BUSINESS to 5201.
- Sales: You can receive sales orders by sms
- Information: Your customers can fetch a variety of information about your business by sms
- Customer Service: You can receive customer service job requests by sms
- Fulfilment: You can receive fulfilment messages by sms
- HR: Your employees can send in leave requests, delayed arrivals by sms
- Accounts: Balance amount inquiries can be made by sms
Interactive SMS is more powerful tool than phone calls and emails
SMS scores over email
- Everybody has a mobile phone but not an email address.
- Everybody has mobile phone with them 24 hours.
- Sending an SMS message is quicker than sending an email.
- SMS is interactive. Customer gets an immediate response to an SMS but email response may not come at all.
SMS scores over phone calls
- You can only receive 2-3 calls at a time. Then you are too busy. You can receive even 1000 SMS messages at the same time.
- When a phone line is busy, customers cannot get through. Incoming SMS messages always get through.
- Phones remain unanswered when work place is closed for the day. But incoming SMS is always open and working.
- Even when a call gets through, the customer often waits for the concerned person to come online. Often the customer drops the call. Not so with SMS.
- It is easier to send an SMS message than to make a phone call.
- If you have voicemail, you will know that majority of people hang up and never leave a voice message.
- SMS is discreet. It is simpler for a customer to send an SMS when he does not want to be overheard.
Free setup and changes
It takes only a few minutes to configure the interactive SMS service and to setup response messages. You can change the response messages at any time by yourself. There are no charges for setup or for changes at any time. If you want, you can change the message every minute.
Special offer
The service costs AED 20/day, ie AED 600 per month. We have a special offer running. For details, please contact us at numbers below